CX​/UX Researcher

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry‑leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

The vacant CX/UX Researcher (Fixed‑Term 12 months) role will report to the Head, Strategy.

The CX/UX Researcher is responsible for understanding customer needs, behaviours, and pain points, and translating those insights into actionable recommendations that improve products, services, and end‑to‑end experiences.

You will work at the intersection of research, design, and product, ensuring decisions are grounded in evidence— not assumptions—and that customer insights meaningfully shape product outcomes.

• Lead end‑to‑end research initiatives, including usability testing and interviews
• Develop research plans, methodologies, and artifacts
• Recruit and engage targeted users

• Analyze and synthesize research data into actionable insights
• Translate findings into recommendations
• Deliver decision‑ready outputs

• Create personas, journey maps, and UX artifacts
• Embed research into design and product lifecycle

• Partner with product, design, and engineering teams
• Integrate user feedback into development

• Champion research practices across the organization
• Share best practices and provide research leadership in a cross‑functional environment

• 3+ years of CX/UX research experience
• Degree in relevant field (e.g., psychology, UX, anthropology)
• Proficiency in qualitative and quantitative research methods
• Strong storytelling and communication skills
• Experience working cross‑functionally
• Eligibility to work for Interac Corp. in Canada in a full‑time capacity.

The hiring range for this position is $95,000 - $120,000, and you will also be eligible for our short‑term incentive plan. The exact amount will depend on factors such as skills, experience, and job‑related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well‑being and future, and includes:

• Generous vacation and wellness days to help you recharge
• Comprehensive employer‑paid benefits coverage for peace of mind
• Market‑leading employer‑funded RRSP program to invest in your future
• Flexible hybrid work model for better work‑life balance
• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family
• Pregnancy and parental leave top‑up to support growing families
• Charitable donation matching with United Way to amplify your impact

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose‑driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.
• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

To ensure the integrity of our organization, successful candidates will be required to complete…