Senior UX Researcher

Responsibilities

• Collaborate with multidisciplinary teams:
  Work closely with product, design, and data teams (web analytics, business intelligence, and marketing research) to identify information gaps, create and manage your research roadmap, and ensure the entire design and development process is user-centered.
• Lead user research:
  Plan, design, and conduct user research studies to gather deep insights into users’ needs, behaviors, and motivations.
• Analyze and synthesize data:
  Analyze qualitative and quantitative data collected during research and synthesize findings to deliver strong strategic recommendations that account for technological constraints.
• Produce reports and presentations:
  Communicate research results clearly and concisely through detailed reports and presentations to influence decision-making and guide design strategies.
• Stay on top of tools and methods:
  Keep up to date with the latest trends, best practices, and tools in user research and user experience (UX).
• Mentor:
  Mentor junior researchers by sharing knowledge and accelerating the development of the skills needed to conduct effective research.
• Champion a culture of excellence and UX:
  Advocate for the importance of user research and UX across the organization by operationalizing the full range of methods offered by the team.

• Minimum of 5 years of experience in user research
• Mastery of user research methods (qualitative and quantitative): usability testing, semi-structured interviews, comparative studies, card sorting (open and closed), longitudinal studies (e.g., diary studies), surveys, focus groups, and facilitation of co-creation workshops.
• Industry knowledge (asset).
• Proficiency with research tools such as , Optimal Workshop, Qualtrics, Dovetail, etc. (asset).
• Proficiency in statistical methods (asset).
• Rigor—we strive for excellence to help our digital products overperform.
• Business performance orientation: tracking KPIs, analyzing market trends, etc.
• Strategic thinking in user experience and business.
• Excellent verbal and written communication; ability to present findings at the executive level.
• Team player, strong collaboration skills, openness to feedback.
• Proactive attitude; able to work autonomously and handle ambiguity.
• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.

Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

• user research methods
• usability testing
• semi-structured interviews
• comparative studies
• card sorting
• longitudinal studies
• surveys
• focus groups
• statistical methods
• strategic thinking

• excellent verbal communication
• excellent written communication
• strong collaboration skills
• openness to feedback
• proactive attitude
• ability to work autonomously
• handle ambiguity
• mentoring
• business performance orientation
• team player