Senior UX Researcher

Date Posted: 07/31/2026
Hiring Organization:
Rose International
Position Number: 505048
Industry: Financial Services
Job Title  Senior UX Researcher

Job Location  Toronto, ON, Canada, M3C 0E3
Work Model  Hybrid
-3 days onsite and 2 days remote
Shift  Standard Work Hours

Employment Type

Temporary
FT/PT  Full-Time
Estimated Duration (In months)  6
Pay  Min Hourly Rate($): 90.00
Max Hourly Rate($): 95.00
C2C is not available

Job Description  Required Education
Bachelor's Degree in a research-related field, for example, Human-Computer Interaction, Psychology, Anthropology, Sociology, Behavioral Economics, Marketing, etc.

Required Qualifications /Skills/Experience   You are observant, curious, and passionate about collaborating with others to build customer-centric solutions. You combine analytical rigor with empathy for customers and thrive on turning complexity into clarity. You are a practitioner and a thought partner who helps teams make smarter, faster, and more informed product decisions.
Requires at least 4 years of research experience, with flexibility based on education, in user experience research, market research, behavioral research, or related fields within innovation-driven organizations.
Research experience must be focused on new product development rather than marketing.
Proven expertise and strong skills needed in primary (qualitative and quantitative) and secondary research methods, including ethnography, contextual inquiry, usability testing, surveys, analytics interpretation, and experimental design.
Strong experience in synthesizing complex data sets and translating research findings into clear, actionable insights that influence product and business strategy.
Familiarity with product development life cycles, MVP concept testing, and iterative design processes.
Strong storytelling and communication skills, with experience presenting research findings to senior executives and diverse audiences.
Ability to thrive in ambiguity and balance multiple priorities across global, cross-functional teams.
Curious about the global evolution of consumer experiences - across payments, small business, digital identity, marketplaces, loyalty, and beyond.
A collaborative and inclusive team player who can build relationships and ensure connections across silos.

Preferred Qualifications /Skills/Experience   We are excited to announce a new opportunity for an Experience Research Consultant in our Experience Strategy and Research team, within the Customer Experience and Design team within Client Foundry.
The Client Foundry - an interdisciplinary group, including CXD (customer experience & design) teams, data scientists, technologists and more – is the new product development group of Client, focused on de-risking and delivering new and differentiated customer-centric solutions.
Our Experience Strategy and Research team, within Foundry, leads early-stage product innovation by uncovering customer needs, identifying opportunities, and translating insights into strategic direction for product and business teams. We operate across discovery, problem definition, and concept development, ensuring that new products and experiences are grounded in customer needs, market dynamics, and organizational objectives.
We focus on de-risking key customer, product and business assumptions throughout the product innovation lifecycle, while fostering a continuous learning culture that drives more informed decisions and accelerates innovation.
Background in the payments industry is highly preferred, and loyalty program experience is a strong bonus.
Familiarity with quantitative analysis tools like SPSS and statistical methods is highly valuable.

Job Duties   The Experience Research Consultant is a senior-level individual contributor focused on delivering research, with no people or vendor management. You will be expected to lead, drive and manage the design, execution, and synthesis of research across diverse methodologies, including exploratory, generative, and evaluative research.
These aim to uncover actionable insights to inform strategic decisions and derisk critical assumptions across the product development lifecycle.
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Equal Opportunity Employer   Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Disability Assistance   If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR…