Research Lead User Experience at Loblaw

Position: Research Lead for User Experience at Loblaw
Join Loblaw Digital as the Research Lead for User Experience, driving innovative research solutions. Focus on enhancing customer interactions in our vibrant eCommerce landscape across Canada.

In this explorable 12-month contract, your leadership will steer a research team dedicated to understanding customer needs and behaviors. You will engage with senior leadership, developing comprehensive research methodologies that directly influence product strategies and customer outcomes. Manage critical relationships with research vendors and develop tools that improve insights and efficiency.

Key Responsibilities:

• Lead a motivated research team, integrating into business processes

• Spearhead the Voice of Customer program and collaborative partnerships

• Recruit, coach, and develop research talent for high performance

• Conceive and execute research initiatives addressing business challenges

• Support long-term strategic planning based on actionable insights

Requirements:

• 5+ years of quantitative research expertise

• 3+ years of experience in managing research teams

• Familiarity with AI research tools and methods

• Proven ability to handle complex multi-method research projects

• Comfortable presenting findings to senior leadership teams

Contribute to revolutionizing Loblaw Digital’s customer experiences through strategic research and impactful leadership.
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