Senior Associate Customer Experience

Position: Senior Associate for Customer Experience
Join Kantar as a Senior Associate focused on Client Service in Toronto, where a hybrid work model is encouraged. This role blends research and analytics to enhance brand and Customer Experience initiatives.

As part of Kantar’s Global Research Group, you will play a key role in driving insights across various projects that inform strategy and decision-making for clients. Your analytical expertise will assist in delivering top-notch research while ensuring quality in all program executions. You will engage directly with clients, producing actionable recommendations based on robust analysis of data.

Key Responsibilities:

• Lead research and analytics for brand performance projects

• Develop insights addressing client business needs

• Generate comprehensive reports that provide clear action items

• Ensure project timelines and quality through collaboration

• Execute customer experience measurement programmes

Requirements:

• 2-3 years of experience in market research

• Familiarity with Customer Experience methodologies preferred

• Strong analytical and detailed problem-solving skills

• Exceptional communication skills, both written and verbal

• Expertise in Microsoft Office and SPSS or similar

Utilize your research skills at Kantar, enhancing brand insights that inform business strategies in Toronto.
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