Health Research Hub - Client Navigator

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Job

Requisition :  Time Type:
Full time Employee Group:
Staff Job Category:
Project and Program Management

Employment Type:

Temporary Department:
Faculty of Health
- Kinesiology and Health Sciences
- Research, Mourtzakis Hiring Range: $67,688.63 - $84,610.79 Posting Information:
This posting is for an existing vacancy. The internal posting deadline for this position is Thursday October 1, 2026, at 11:59PM.

Primary Purpose The Health Research Navigator provides frontline research support and develops a structured knowledge system to enhance the effectiveness of the Health Research Hub. The role manages the Hub’s research inquiry intake process, investigates solutions, connects researchers with resources and collaborators, and develops an AI‑ready knowledge base that supports institutional research activities. The Navigator works independently, engages broadly with the research community, and contributes to the development of new tools and processes that advance the University’s health research capacity.

• Manage the Health Research Hub’s research inquiry queue, including intake, triage, follow-up, and resolution.
• Investigate questions by reviewing documentation, consulting campus partners, and gathering information from relevant sources.
• Provide clear, timely, and accurate guidance to researchers and external partners.
• Identify recurring issues or information gaps and recommend improvements in documentation or processes.

• Develop and maintain an AI compatible, structured knowledge repository that supports discovery, retrieval, and organizational memory.
• Convert resolved inquiries into tagged, searchable entries aligned with emerging standards for metadata and information organization.
• Create and maintain researcher, partner, and resource profiles to support collaboration and network awareness.
• Ensure content quality, consistency, and usability across all knowledge assets.

• Build relationships with researchers and both institutional and community partners through conversations, meetings, and participation in relevant events.
• Collect contextual information about researcher needs, interests, and opportunities for collaboration.
• Review abstracts, publications, and announcements to keep researcher and resource profiles current.

• Work with research support units, the Office of Research, IST, library staff, and other partners to maintain alignment across processes and information systems.
• Represent the Health Research Hub on relevant committees or working groups as assigned.

• Participate in the design and refinement of intake workflows, tagging structures, and knowledge capture processes.
• Provide feedback on prototype tools and emerging AI enabled systems. enabled systems.
• Contribute to metrics, reporting, and evaluation of Health Research Hub services.
• Support the development, testing, and refinement of new digital tools and workflows.

• Bachelor’s degree required. Graduate education in a health-related field, information science, or a research-intensive discipline is an asset.

• Experience in a research-based environment such as academia, health sciences, library and information…