Game Facilitator; Store Associate

Game Facilitator (Store Associate) – Join Activate Games at Scarborough, Ontario.

Activate is a technology company building interactive gaming facilities across Canada, the US and into global markets. We fuse technology and physical activity to create live–action gaming experiences.

• Be professional in thought, language, and action
• Exemplify excellence in facilitation, giving customers a great experience
• Brief new groups thoroughly but concisely prior to the start of their experience
• Observe customers in the gaming area and provide an explanation, if necessary
• Participate with customers in games if needed to ensure customers have an excellent experience
• Monitor and be attentive to gameplay, giving timely aid as necessary
• Handle any malfunctions with support of the Team Leads
• Maintain a clean and comfortable work environment
• Warmly greet customers when entering or leaving establishment
• Verify appointment times and explain the check‑in process
• Handle cash, debit, credit, or gift‑card transactions with customers
• Issue receipts and wristbands
• Answer customer inquiries and involve a Team Lead if the answer is not sufficient
• Clean facility and washrooms as needed (dusting, vacuuming, using cleaning supplies, etc.)
• Paint around the main facility, as needed
• Aide the Team Lead in checking inventory of merchandise
• Reset and disinfect wristbands
• Clean and disinfect lockers and lounge areas
• Notify Team Leads immediately of game failures or malfunctions
• Touch up equipment, glue props, and perform other unskilled tasks

• 1 year of customer service experience is an asset
• Must be flexible and available to work evenings, weekends, and holidays
• Strong communication skills, multi‑tasking, and time management skills
• Must be a people person – energetic, friendly and outgoing, with the ability to command attention in a crowd of people
• Must be willing to work various shifts starting as early as 8 am and ending as late as 1 am (leaders will work within given availability)

• Competitive wage
• Opportunities for advancement
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On‑site parking

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation, contact

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.