Hospitality Manager - Olliffe Butcher Shop Job Toronto area,Ontario Canada,Retail

About Olliffe

Olliffe isn't just a butcher shop—it's a destination.

Established in 1975 and now part of the Harvest to Gather family, Olliffe has served Toronto's most discerning customers for nearly 50 years. Located in the heart of Rosedale, we're known for exceptional whole-animal butchery, deep product knowledge, and a commitment to regenerative agriculture that sets us apart from the ordinary.

We believe grocery shopping should be an experience. We believe the person behind the counter should know more about your dinner than you do. And we believe that how we raise and source our food matters.

Now, we're looking for someone to take us even higher.

The Role

We're seeking a Hospitality Manager who understands that exceptional meat deserves an exceptional experience.

This role blends the precision of fine dining hospitality with the craft of artisan butchery. You'll lead a team that transforms a grocery errand into a culinary event—educating customers, curating meals, and building relationships that keep people coming back for decades.

You'll set exacting standards, develop your team, and be the face of Olliffe on the shop floor. You'll greet customers by name, know what they're cooking this weekend, and make sure they leave with everything they need to make it perfect.

Think:
Michelin-star service in a butcher shop.

What You'll Do

Lead the Customer Experience

Create a warm, knowledgeable, and memorable experience for every customer

Curate meals—anticipating what customers need and guiding them to a better cooking experience

Handle special requests and complaints with grace, turning challenges into loyalty

Build personal relationships with regulars; know their names, preferences, and families

Develop & Coach the Team

Train team members on product knowledge, service standards, and systems

Conduct daily huddles, monthly one-on-ones, and ongoing coaching

Lead by example—jump behind the counter during a rush, stay late when needed

Build a bench of capable team members ready to step into leadership

Drive Visual Merchandising & Seasonal Storytelling

Create stunning meat displays that draw customers in and inspire purchases

Refresh the case weekly; overhaul for holidays and seasons

Cross-merchandise thoughtfully (duck fat next to potatoes, marinades next to steaks)

Document beautiful displays for social media and future reference

Own Food Safety & Operations

Lead daily sanitation checklists and conduct regular safety audits

Enforce HACCP principles, temperature control, and health regulations without compromise

Manage inventory through Light Speed POS, Vercel, and planogram tools

Minimize shrinkage, reduce waste, and hit margin targets

Amplify the Brand

Post 3-5 pieces of social media content weekly from the shop floor

Capture behind-the-scenes moments, beautiful displays, and customer stories

Coordinate with marketing on campaigns while keeping content authentic

Be a credible ambassador for regenerative agriculture—tell the story of our farms

What You Bring

Experience & Skills

Background in fine dining hospitality, premium food retail, or butcher shop management

Working knowledge of meat cuts, aging processes, and cooking methods (or genuine eagerness to learn)

Proficiency with POS systems and inventory management

Proven ability to train, mentor, and develop a team

Strong social media skills with an eye for visual storytelling

Food handler certification (or willingness to obtain immediately)

Personal Qualities

Natural warmth and genuine enjoyment of customer interaction

Calm under pressure; able to make sound decisions in a fast-paced environment

Emotional intelligence to read customers and support team members

Willingness to do any task—from serving customers to sweeping floors

Passion for quality food and sustainable sourcing

What Success Looks Like

Metric

Target

Customer satisfaction

95%+ positive feedback

Shrinkage/waste

Mass balance established, zero unexplained variances

Average transaction value

+10% year-over-year

Staff retention

90%+ annually

Social media growth

+20% followers, 5%+ engagement rate

Food safety

Zero critical violations

Team product knowledge

90%+ on monthly assessments

Compensation & Growth

Compensation:
Competitive salary commensurate…


Increase/decrease your Search Radius (miles)



Job Posting Language