Store Manager - Waterloo-Wellington area

Store Manager - Waterloo-Wellington area

Location:

Waterloo-Wellington area
Final date to receive applications:  Tuesday, February 16th, 2026
Interview Plan  Ever wondered what it’s like behind the bubbles? #lush careers
Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.
We

Offer:

A fun and funky store atmosphere where individualism is encouraged
A 50% discount off all products to keep you smelling and feeling fresh
An unconventional retail structure to support your entrepreneurial spirit
The opportunity for growth as Lush loves to promote from within
Store Manager
As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether you’re interacting with customers, motivating your team, or making important business decisions, you keep the following in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
As the Store Manager, you’re responsible for:
Recruiting your team
Training and developing your management team
Training and developing your team on brand, product, and service
You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. It’s also about creating an environment that fosters a strong customer experience, staff experience, and operational excellence. You’ll lead your team to greatness, continually assessing your own performance and seeking feedback, resources, and opportunities to grow and develop.
Responsibilities:
Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs, and makes their day.
Building the Brand: educate customers and staff on brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through shop and community initiatives.
Product Passion: deepen product knowledge through ongoing learning and make informed product recommendations for every need.
Driving Sales: demonstrate business acumen and understanding of metrics by developing and executing plans aligned to the business strategy to achieve short- and long-term goals and improve KPIs.
Leadership Practices and Staff Development: coach and develop your team with development plans, ongoing learning, feedback, and motivation.
Diversity, Equity, Inclusion, and Belonging: actively maintain a diverse team and an inclusive environment by prioritizing DEIB training and initiatives and collaborating with your team on solutions that promote equity and belonging.
Engagement and Performance: balance analysis, experience, and perspective when addressing performance concerns and create action plans to improve staff engagement with empathy.
Recruitment and Selection: form teams with diverse styles and perspectives and promote equal employment opportunities through transparent interview and promotion processes.
Operational Excellence:
Policies and Procedures: prioritize shop compliance and ensure staff complete training and follow company standards for time and attendance, breaks and meals, product integrity, respectful workplace, anti-harassment and anti-discrimination guidelines, health and safety protocols, and daily communication within budget.
Stock and Inventory: train and equip the team to manage ordering, rotation, waste, and inventory using reporting tools within budget.
Visuals and Merchandising: create and execute merchandising plans, train the team, and maintain a clean, visually appealing environment that aligns with standards to drive sales.
Scheduling, Time, and Attendance: ensure adequate staffing at peak times, manage breaks, and stay within labor budget while ensuring payroll accuracy.

Qualifications:

Required:

3-5 years managing in a retail environment
Strong HR skills…