Made to Measure Client Service Administrator
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Harry Rosen
Full Time
position
Listed on 2026-02-24
Job specializations:
-
Retail
Customer Service Rep, Retail & Store Manager
Job Description & How to Apply Below
It's fun to work in a company where people truly BELIEVE in what they're doing!
Your Style, Your Career
Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.
We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.
We are looking for a
Made to Measure Client Service Administrator
to join our Store team. In this role you’ll:
Provide back-up and cross functional support assistance to team members as neededAttend and participate in associate meetingsAssist with markdowns and price changesAssist with inventory and order of store suppliesTrain new hires on POS procedures and best practicesEnsure on-going communication with store leadershipDeliver consistent and exceptional service through brand standardsWell-versed in all areas of POS and Client SystemsAssist with the administration of the MTM programMaintain the integrity of the MTM filing systemsAccurately enter information for MTM orders for multiple brandsCheck for and note any sold out MTM fabricsThe successful candidate will have:
2 years+ of retail experience with administrative capacity in managing client servicesA focus on driving long-term customer loyalty and conversion and elevating both the in-store and online customer experience)Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.A strong service orientation – a demonstrated desire to wow our customers!Detail orientedDemonstrated interest in technology and how to use tech innovations to support the retail Customer Service functionThe ability to work effectively as part of a teamStrong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for serviceStrong communication skillsWhat are the perks of the job?
Opportunities to additionally earn monthly and annual Team bonusesBest in industry discounts and special purchase opportunitiesA comprehensive flexible benefits packagePension and Group RRSP Programs that grow with youA modern, digitally advanced workplaceA coach committed to supporting the achievement of your personal career goalsA culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion CouncilAn employer that values internal growth and promotion and is committed to succession planning for your futureWe thank you for your interest in this opportunity.
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