Assistant Manager_ Sherway Gardens

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

The Assistant Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, maintaining operational integrity, and developing and promoting human resources. They support the goals of the company and individual store, and may specialize in merchandising, inventory, or project-related areas.

• Clienteling
• Create and foster a database of Club Monaco customers
• Implement a Personal Shopper Program
• Provide unsurpassed customer service at all times
• Implement a monthly outreach program to update client base as new product reaches the store
• Brainstorm ideas for in-store events
• Partner with store management team and district manager to execute store events
• Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
• Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.
• Lead Product Knowledge sessions for store staff
• Communicate product and customer feedback to managers; also assist the Store Manager or General Manager with operations
• Responsible for opening and closing the store on designated shifts
• Ensure monitoring and execution of daily payroll goals
• Assume Store Manager responsibilities in his or her absence
• Organize schedules for Managers-in-Training and Stylists
• To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals
• Entrepreneurial innovation to utilize all available tools within the framework of business to develop creative approaches to driving the business results
• Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
• Ensures store actions optimise sales, merchandise investment, wage investment and minimise stock shortage
• Ensures disciplined control of all store expenses
• Leads the store’s business planning process
• To contribute to long-term growth through minimum turnover, recruiting high-level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
• Encourages empowerment, reinforces ownership, and leads a positive work environment
• Ensures management and service associates clearly understand and meet job expectations
• Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
• Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
• Models and coaches selling service as well as other skills
• Provides store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements
• Maximizes inventory to achieve planned sales through actions focused on selling what we own today and communication on what is needed to build the business
• Assesses and reacts to opportunities provided by competition
• Ensures operational integrity in routines and practices in how the store works
• Trains managers and service associates in inventory management and supervises physical inventory count
• Trains, coaches and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set-up, merchandising direction, damage processing, consolidations and overall store standards
• Ensures that the brand integrity of the company is reflected to customers
• Trains and supports management and service associates in the planning and supervision of store flips and regular merchandising needs
• Ensures store works to merchandising/flip calendars
• Ensures store meets visual…