Summer Seasonal Ambassador Eaton Centre

Position:
Seasonal Ambassador

Hours:

0‑39 per week
Contract Role

Seasonal Ambassadors at Lush are experts in product and brand knowledge and provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships, contribute to overall shop excellence in both sales and operations, and consistently surpass daily sales goals while creating a fun and inclusive team environment.

• Driving Sales: Utilize Store Force dashboard results and seek feedback to exceed sales goals. Take ownership of your results and actively work to grow your contribution to the store’s overall sales.
• Customer
  
  Experience:
  
  Consistently deliver a world‑class customer experience to every customer who walks through our doors. Connect with customers and identify their needs by listening attentively and asking open‑ended questions. Demonstrate product perks and features, and seek opportunities to make customers’ day and leave the world Lusher than we found it.
• Building the Brand: Educate customers on Lush’s brand values—including our stance on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging. Articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
• Product Passion: Continually expand product knowledge with ongoing learning and by diving deep into all things Lush. Stay up‑to‑date on products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer’s needs.
• Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Take ownership of development, assess performance, and actively seek feedback and opportunities for improvement.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication and actively listen to team members’ perspectives related to DEIB. Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing each employee’s unique contributions.
• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork, prioritize wellbeing by taking breaks when necessary, and stay up‑to‑date with company news and updates.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer shopping experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to make real‑time adjustments to product displays based on sales to improve the customer experience.
• Policies and Procedures: Ensure compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.

• Required: Excellent customer service skills; flexibility to adapt to changing situations and priorities in a fast‑paced environment; knowledge and passion for skincare, natural beauty, and ethical business; flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Preferred: Experience with consultation‑based customer service models; strong problem‑solving skills; experience working in a team setting; experience working in skincare or cosmetics; experience in cross‑cultural collaboration and DEIB or social justice training; fluency in Spanish, French, or other languages.

Toronto Eaton Centre: $19.50 – $19.50 CAD per hour.

Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil‑Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada:
Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.