Customer Experience Manager at Olliffe

Elevate the customer experience at Olliffe, Toronto's premier butcher shop. We're looking for a Retail & Customer Experience Manager who thrives on combining top-notch hospitality with operational excellence.

In this pivotal role, you'll blend fine-dining service with meticulous retail operations. Your responsibilities will include captivating customers, managing inventory through Light Speed POS, and ensuring operational discipline at all levels. The ideal candidate embraces systems and data while enjoying meaningful interactions with customers.

Key Responsibilities:

• Create memorable shopping experiences for every customer

• Curate personalized meal recommendations and handle special requests

• Manage daily inventory and maintain accurate batch records

• Train team members on exceptional service standards

• Oversee visual merchandising and seasonal displays

Requirements:

• Experience in premium food retail or specialty grocery management

• Strong data and systems mindset with POS proficiency

• Proven ability to mentor and develop a customer-focused team

• Excellent social media and visual storytelling skills

• Food handler certification or willingness to obtain immediately

Combine your passion for quality food with operational expertise at Olliffe, where exceptional service meets disciplined systems.
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