Specialist, Designated Beauty Advisor - Aesop; DBA

Holt Renfrew offers you an inspiring, fashion‑driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Specialist, Designated Beauty Advisor

Le(la) spécialiste, conseiller(ère) beauté désigné(e)

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Comply with all Health & Safety policies and requirements
• Ensure compliance with privacy policies, regulations, and cyber security measures
• Perform other duties, as assigned

• High school diploma
• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team‑oriented environment
• Able to work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years’ experience in a commission‑based sales environment
• Prior retail sales experience as a product specialist in a luxury environment preferred
• Entrepreneurial, competitive, self‑confident, and self‑motivated
• Fully bilingual in French and English

Contribution to financial objectives
Individual objectives linked to the achievement of department goals
Feedback from internal and external clients

Contribution aux objectifs financiers
Objectifs individuels liés à la réalisation des objectifs du service
Rétroactions des clients internes et externes

Hiring Range: $17.60 – $29.25 per hour. This role is also eligible for commission in addition to base pay. Final compensation will be determined based on your unique skills, experience, and qualifications. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. Benefits include pension, health & dental coverage, tuition assistance, and a generous employee discount.

Holt Renfrew is an equal‑opportunity employer committed to fostering a diverse and inclusive workplace.

If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.