Retail Lead Position at FIKA

Become a Retail Experience Lead at FIKA in Oshawa, Ontario, where excellence in customer service is paramount. Guide your team in a high-energy atmosphere.
Established in 2020, FIKA is a forward-thinking cannabis lifestyle brand with more than 200 stores across Canada. As a Retail Experience Lead, you will oversee store operations, ensuring a welcoming atmosphere and effective staff management. Your focus will be on providing top-tier customer service, educating team members, and assisting with conflict resolution.

Key Responsibilities:

• Open and close the retail store while managing security systems

• Lead staff in delivering exceptional customer interactions

• Support onboarding and training initiatives

• Monitor customer feedback and manage inquiries

• Communicate effectively with staff about store policies
Requirements:

• 2 years of retail experience required

• High school diploma or GED

• Clear criminal record necessary

• Provincial Cannabis Certification is required

• Proven ability in cash handling
Join FIKA to inspire your team and enhance customer satisfaction at our leading cannabis retail outlets.
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