Retail & Café Manager

The Practice | Toronto A role at the centre of something meaningful

The Practice is a space where wellness, community, and daily ritual come together. Our café and retail store are the heartbeat of that experience, the place where people land, connect, and return to. We are looking for a Retail & Café Manager who will take full ownership of this environment. You will be on the floor, leading, training, and ensuring that every detail reflects the standard and energy of The Practice.

• Be part of building something elevated, intentional, and new
• Work in a space that blends business, wellness, and creativity
• Join a collaborative, supportive, and high performing team
• Be close to the vision and directly shape the daily experience
• Grow within a brand that values both excellence and humanity

This is a hands on leadership role responsible for overseeing all café and retail operations across a seven day per week schedule. You will lead the team, manage systems, and ensure that both spaces run seamlessly, from inventory and staffing to customer experience and presentation.

• Oversee all café and retail store operations including scheduling, inventory management, merchandising, product curation, and daily customer experience
• Implement and maintain operational systems including opening and closing checklists, inventory controls, and system updates
• Ensure smooth day to day flow across both spaces
• Work actively on the floor as a Retail Experience Guide
• Lead by example in customer interactions and service standards
• Maintain a constant presence to support staff and uphold the experience
• Manage and schedule retail and café staff
• Support hiring, onboarding, and training of all café and retail team members
• Create a strong, accountable, and positive team culture
• Manage relationships with retail product suppliers and café vendors
• Ensure merchandising standards are consistently upheld
• Maintain a retail floor that reflects The Practice’s aesthetic, philosophy, and attention to detail
• Track retail and café sales performance
• Report regularly to the Chief of Staff & Operations
• Identify opportunities to improve sales, efficiency, and customer experience
• Oversee licenses, approvals, and all retail related audits and compliance requirements
• Ensure all operations meet regulatory and internal standards
• Support team in handling customer needs, feedback, and challenges

• You are hands on, detail oriented, and highly accountable
• You take ownership and act without waiting to be told
• You are comfortable being present on the floor daily
• You balance structure with intuition and care
• You lead with clarity, consistency, and energy

• Experienced in retail, café, or hospitality management
• Strong operational thinker with excellent organizational skills
• Natural leader who can manage and motivate a team
• Detail focused with a high standard for execution
• Comfortable in a fast paced, multi responsibility environment
• Aligned with the values and vision of The Practice

$52,000 - $58,000

If this role speaks to you, we would love to hear from you.

Please send:

• Your resume
• A short cover letter
• A list of 3 favourite books, podcasts, or thought leaders and why
• A short video sharing why you feel you are the right fit and how you would approach leading the retail and café experience at The Practice