Retail Store Manager

Job Description

Are you ready to inspire a store team to deliver inspirational guest experiences and build the LEGO brand?

Join the LEGO Brand Retail team as a Store Manager at Eaton Centre, Toronto, Ontario, and ensure that the LEGO Brand, Vision, and Values are exemplified in all store operations and guest interactions. You will empower the team around you to drive sales while providing a signature experience for every guest.

Create an environment where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance.

• Demonstrate results orientation by meeting and exceeding Key Performance Indicators, overcoming obstacles and uncertainty, monitoring business processes, maintaining impeccable merchandising and cleanliness standards and maximizing efficiency and profit by maintaining sound operational practices.
• Be a role model for guest experience by ensuring the execution of our service model, striving to complete all monthly mystery shops, maximizing repeat business by creating NPS promoters, inspiring and coaching sales associates to consistently deliver exceptional branded experiences.
• Lead your team to continued success by recruiting and developing a highly productive and collaborative team, communicating through active coaching and performance management, inspiring your team to deliver signature experiences, and ensuring continuous learning by providing continuous product knowledge and service training.
• Develop your team by ensuring they can articulate what a LEGO brand experience looks like, unlock their potential using the LEGO Core Competencies, and build your team bench for future growth by identifying and developing top candidates for promotion.
• Demonstrate collaboration by working effectively with your peers, partners and others to drive big-picture business performance and create a positive, cooperative working environment.
• Deliver inspirational retail experiences built on LEGO Brand values.

The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand’s reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment.

LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell.

Do you have what it takes to lead a team who can inspire and develop the builders of tomorrow?

• Management experience in a retail environment.
• Experience with Point of Sale systems.
• Experience with Loss prevention and cash management.
• Experience with Recruitment, selection and training.
• Experience with Scheduling and payroll management.
• Experience with Performance management and conflict resolution.
• Experience with Space management and visual merchandising.
• Effective organizational, verbal and written communication skills.
• Demonstrated computer proficiency.
• Physical specifications:
  Constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting at least 30 lbs.

The annual base salary for this position has a range from $70,385.85 – $ based on anticipated responsibilities, market benchmarks, and organizational set-up. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law when determining the salary. A bonus scheme with a target bonus of the annual base salary is in place for this position as well as a standard benefit package.

The comprehensive remuneration details, incl. benefits, will be communicated upon finalization of the employment offer.

Applications are reviewed on…