Retail & Customer Experience Leader at Olliffe

Shape the future of customer experience at Olliffe, a distinguished butcher shop in Toronto. We're on the hunt for a Retail & Customer Experience Manager who values a fusion of hospitality and precise operations.

This role emphasizes the importance of both exceptional service on the floor and system management behind the scenes. You will engage customers, curate meal plans, and oversee inventory accuracy with a data-driven approach. A strong candidate will appreciate the artistry of great food and the necessity of details.

Key Responsibilities:

• Foster a memorable customer experience through education and service

• Manage daily inventory using Light Speed POS tools

• Train staff on excellent service and operational standards

• Create stunning displays and visually appealing merchandise

• Conduct safety audits and maintain food safety protocols

Requirements:

• Experience in premium retail or fine-dining management

• Strong analytical skills with inventory system expertise

• Proven track record in team training and development

• Proficiency in social media and visual content creation

• Food handler certification or willingness to acquire

Lead with a passion for exceptional service and operational excellence at Olliffe, where food quality meets customer care.
#J-18808-Ljbffr