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Job Description & How to Apply Below
The Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.
Customer- STACK :
Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. - STACK Leadership :
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team. - Services :
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. - KPIs : OPH, NPS (85%
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