Retail Associate Tempo Team Store

Toronto, ON, Canada

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW
The Retail Associate delivers business and fan impact through  BOLD  leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through  BOLD  capabilities and measurable outcomes.

Fan & Customer Impact (Obsessed with Fans)

Greet fans and ask questions to help make their shopping experience an enjoyable one

Make recommendations based on observations and conversations with fans

Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience

Maintain sales floor and/or stockroom standards with an eye to detail

Ownership & Execution (Determined & Relentless Mindset)

Process sales transactions via the Fanatics Point of Sale System (POS)

Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented

Perform additional responsibilities as directed by the management team

Innovation & Problem Solving (Entrepreneurial Spirit)

Identify opportunities to improve processes, products, or fan experiences

Apply creative thinking and new approaches to solve complex challenges

Act with urgency and adapt quickly in a fast-paced, high-growth environment

Team & Leadership Impact (Build Championship Teams)

Collaborate cross-functionally to drive shared goals and team outcomes

Build strong partnerships across the organization to deliver results

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications

Must be at least 18 years of age

Previous retail, customer service, or hospitality experience preferred

Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events

Reliable attendance and punctuality

Strong communication, interpersonal, and teamwork skills

Ability to work effectively in a fast-paced, team-oriented environment

Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds

Maintain a professional appearance and represent the Fanatics brand positively

Education

High school diploma or equivalent experience preferred

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods;

collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sports book and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global…