Analyst - Revenue Management - Operations

Belonging to Air Canada is belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

The Analyst
- Revenue Management
- Operations ensures revenue generation and revenue protection in the critical 72-hour period before flight departure. They play a crucial liaison role between Commercial Affairs and Operations, and must balance the constraints of these two departments to suggest and implement effective solutions that will support the Company's objectives.

• Manage Air Canada, Air Canada Rouge and affiliate inventory within the 72-hour operational framework to focus on short-term revenue opportunities and resolve operational issues.
• Act as the primary contact person within Revenue Management for Operations departments (Network Operations Control, Customer Journey Management, Airports and Reservations).
• Assume responsibility for providing commercial data for operational decisions, including aircraft replacement with smaller or larger gauge aircraft, cancellations, additional flights and passenger re-routing.
• Oversee the crew overbooking process.
• Act as the owner of the "Oversale Priorities" file with Customer Journey Management and Airports.
• Provide Network Operations Control with data on operational capacity changes, to help balance revenue optimization and operational requirements.
• Monitor inventory of high-demand flights within 72 hours and adjust inventory to capture additional revenue opportunities, including allocation adjustments, cabin reconfiguration, overbooking adjustments and waitlist removal.
• Review daily automated "Oversale Priorities" reports, make necessary inventory adjustments and provide a suggested mitigation plan including re-routing, denied boarding compensation and authorization of itinerary readjustments by the call center or airport.
• Participate in daily conference calls and provide a report on previous day's operations regarding denied boarding and wasted seats, and highlight potential problems for the next 72 hours.
• Design, implement and communicate goodwill policies for circumstances such as labor disruptions, natural disasters and local security issues.
• Evaluate the performance of free upgrades and automated upgrade waitlist tools, and make necessary rule changes based on results and Ground Teams data.
• Manage the upgrade request process. Evaluate upgrade requests and forward them to designated executives for authorization.
• Review Air Canada's delinquent passenger reports and take necessary action to improve flight validation efficiency and reduce the total number of delinquent passengers.
• Perform non-compliance audits on involuntary upgrades at the airport and follow up with the airport and designated In-flight Service representatives.
• Act as the primary contact for airports to resolve overbooking and re-routing issues. Make necessary allocation adjustments, publish audit results and provide feedback to airports.
• Inform Revenue Management of overbooking, delinquent passenger and denied boarding trends based on flight performance and airport data.

• University degree or equivalent experience
• Experience in revenue management, an asset
• Operational experience, an asset
• Customer service-oriented attitude
• Excellent oral and written communication skills
• Ability to adapt to changing priorities as per operational or business needs
• Ability to make sound financial decisions, meet deadlines and work under extreme pressure promptly
• Strong ability to adapt to a constantly evolving environment
• Demonstrated leadership and interpersonal skills, ability to work with colleagues at all levels of the company
• Proven problem-solving and analytical skills
• Motivation, enthusiasm and team spirit
• Excellent operational background (airports/Network Operations Control)
• Ability to consistently multitask
• Ability to work with minimal supervision
• Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.

Candidates must be eligible to work in the country concerned at the time an offer of…