Customer Experience Leader

Position: Customer Experience Leader Role at Indigo
Elevate customer experiences with Indigo as a Customer Experience Leader. Lead store operations and inspire your team to connect with customers in meaningful ways.

In this exciting leadership role, you will collaborate with the Store Leadership team to create a vibrant, customer-centric culture within both the physical store and online platforms. Oversee daily operations, ensuring that your team is knowledgeable about products, promotions, and excellent service practices.

Your role includes leading health and safety initiatives, talent development, and building an inclusive environment.

Key Responsibilities:

• Partner with leadership to drive a customer-focused culture

• Oversee store operations and visual presentation

• Ensure team product knowledge and engagement

• Lead health and safety measures during operations

• Cultivate team talent and celebrate inclusive practices

Requirements:

• 1–2 years of experience in operations or customer service

• Demonstrable leadership and team management skills

• Ability to make strategic, data-driven decisions

• Knowledgeable in health and safety standards

• Flexible schedule including evenings and weekends

Drive customer satisfaction and team excellence with Indigo as you lead dynamic store experiences.
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