Associate Manager of Visual Merchandise, GM

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

The Associate Manager of Visual Merchandising, General Merchandise is responsible for creating compelling retail visual presentations that inspire book lovers and deliver on Indigo’s financial targets. This role involves developing and communicating engaging store environments for assigned categories to drive sales, maximize margin contributions, and uphold Indigo’s Brand Standards. The Associate Manager, Visual Merchandising collaborates with the Visual Manager, General Merchandise and cross-functional teams to implement effective merchandising strategies, ensuring consistent execution across all stores.

Additionally, this role supports the Visual Manager in managing all Visual Merchandising processes as they relate to space planning, the development of product displays and communication to stores.

• Accurate on‑time delivery of the Visual Workbooks: high standard, adherence to the Visual Merchandising and Corporate Calendars
• Sales, budget, margin and contribution for assigned categories
• High standard for accuracy space planning and sign requests
• Effective HELP ticket resolutions
• Customer satisfaction, as evidenced by stakeholder feedback

• Partner with Visual Manger, General Merchandise to execute the Seasonal product strategies for assigned categories, including Product Line Reviews, in‑store set ups, Visual Workbooks and Merchandising Updates
• In collaboration with the Visual Manager, General Merchandise, develop and deliver high impact visual merchandising strategies to drive store execution and achieve Indigo’s strategic objectives
• Create user friendly Visual workbooks that clearly communicate the merchandising approach and priorities for each seasonal floor set
• Collaborate cross functionally with Merchant and Allocations teams on seasonal space planning and organize product information required for the Visual Workbooks
• Execute showroom set‑ups including product line reviews and store layout reviews
• Lead in‑store set up and store walk throughs for assigned categories to validate, test and develop new merchandising approaches
• Educate the Field Visual team on period story themes, objectives, and inspirations each season, leveraging field calls and in‑store walkthroughs
• Partner with the Visual Manager, General Merchandise to execute the sign process for seasonal floor sets and special projects as assigned
• Maintain all support documents and resources to ensure the most accurate and relevant information is available
• Lead the execution of merchandising…