Toronto Outlet Halton Hills - Mandarin Speaking Sales Associate PT

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

• Work-life balance
• Training
• Paid time off
• Employee Discount
• Employee Assistance Program (EFAP)
• Comprehensive benefits package including medical, dental, life and AD&D, long-term disability coverage and dependent life coverage.
• This position may be eligible to participate in a company incentive program.

As part of our Retail team, the Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
• Take pride in work and strive for excellence.
• Take responsibility for performance.

• Embody the company culture of coaching through fostering Tumi elite and skill practicing continuously with store team and provide constructive feedback to team members.
• Demonstrate organizational core values.
• Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job.
• Complete quarterly goal setting for personal development.

• Exercise strong verbal and written skills.
• Utilize active listening skills in order to seek understanding of others.
• Able to adjust communication to the intended audience.
• Demonstrate continuous dedication to ethical conduct in completion of job duties.
• Collaborate effectively with others.
• Openness to feedback from supervisors, peers and team.
• Ability to remain calm and deescalate situations.

• Manage personal timecards to ensure payroll accuracy.
• Stay up to date with all training.
• Complete all assigned tasks and meet deadlines.
• Adhere to all company policies and procedures.

• Ensure the store follows the visual guidelines and directives, inclusive of cleanliness standards.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
• Value a collaborative environment and have an openness to feedback.
• The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete…