Job Description & How to Apply Below
Doing so with consistency across the network – giving our clients a unified experience throughout North America while enhancing our client development opportunities. To do so, we operate in an appointment recommended model, allowing us to provide clients with the best possible boutique experience, including personalized product curation, attention, and services for their creation.
OPERATIONS COORDINATOR - CARTIER, YORKDALE
Job Mission
The Operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the Operations Coordinator is responsible for managing all aspects of the day-to‑day processes, including key administrative support fortransactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.
Key Responsibilities
Operational Excellence/Compliance
Ensure proper understanding and execution of all Maison policies and procedures within the boutique; champion and influence compliance among the broader team
Coordinate efficient opening and closing procedures
Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately
Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience
Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory
Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support Lean/5S strategies for optimal storage organization
Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports ,and monthly inventory/reconciliation)
Support overall success of boutique audits; partner with management to implement and execute action plans
Participate in daily set up and break down of boutique for opening/closing as needed
Exhibit strong communication and problem‑solving skills by partnering effectively with boutique management and peers
Assist with special projects as needed
Consistently reach and aim to exceed all KPIs
Industry knowledge
Develop fundamental brand knowledge to convey Cartier heritage and values
Remain current on all industry news, local/global competition, and connection to community
Share and collaborate with region and network peers on operational best practices
Teamwork
Uphold the Cartier standards with the ability to project an approachable and…
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