Airline Passenger Recovery Coordinator

Coordinate airline passenger recovery and re-accommodation from Flair’s on-site Toronto, ON (YYZ) Operations Control Centre. Apply sound judgment during disruptions.

Reporting to the Manager, Passenger Operations and Recovery, this coordinator manages passenger recovery, welfare, and communications. The work supports delays, cancellations, diversions, misconnections, and other irregular operations. You will coordinate with OCC, Airports, Customer Service, In-Flight, and operational partners.

• Monitor flight operations for passenger impacts and disruption events
• Coordinate alternative flights, hotels, meals, transportation, and accessibility assistance
• Prioritize vulnerable travellers, groups, medical cases, and time-sensitive connections
• Provide passenger-impact assessments to the Duty Officer and OCC
• Maintain complete recovery, communication, cost, and escalation records

• Two years of relevant airline or airport operations experience preferred
• Passenger re-accommodation or irregular operations experience strongly preferred
• Strong communication, prioritization, coordination, and problem-solving skills
• Post-secondary education in aviation or related studies preferred
• Ability to obtain and maintain a valid RAIC

Support Flair’s network with disciplined passenger recovery, regulatory awareness, clear communication, and coordinated disruption decisions.