Airline Passenger Recovery Coordinator

Coordinate airline passenger recovery and re-accommodation from Flair’s on-site Toronto, ON (YYZ) Operations Control Centre. Apply sound judgment during disruptions.
Reporting to the Manager, Passenger Operations and Recovery, this coordinator manages passenger recovery, welfare, and communications. The work supports delays, cancellations, diversions, misconnections, and other irregular operations. You will coordinate with OCC, Airports, Customer Service, In-Flight, and operational partners.

Key Responsibilities:

Monitor flight operations for passenger impacts and disruption events
Coordinate alternative flights, hotels, meals, transportation, and accessibility assistance
Prioritize vulnerable travellers, groups, medical cases, and time-sensitive connections
Provide passenger-impact assessments to the Duty Officer and OCC
Maintain complete recovery, communication, cost, and escalation records
Requirements:
Two years of relevant airline or airport operations experience preferred
Passenger re-accommodation or irregular operations experience strongly preferred
Strong communication, prioritization, coordination, and problem-solving skills
Post-secondary education in aviation or related studies preferred
Ability to obtain and maintain a valid RAIC
Support Flair’s network with disciplined passenger recovery, regulatory awareness, clear communication, and coordinated disruption decisions.