Michaels Retail Customer Service Associate

Deliver friendly customer service at Michaels in Toronto, supporting checkout, product discovery, and store operations across the Downsview location. Help customers find solutions while maintaining a positive shopping experience.

As a Service Team Member, you will help customers shop, locate products, and complete fast, friendly checkouts. You will handle cash, promote Rewards and Private Label Credit Cards, explain Voice of Customer surveys, and support merchandise processes. Retail or customer service experience is preferred.

• Assist customers with shopping, product locations, and solutions
• Execute cash handling and friendly checkout standards
• Complete Rewards and Private Label Credit Card enrollments
• Support BOPIS, SFS, truck unloading, and stocking
• Maintain recovery, planograms, SISO, and merchandise returns

• Retail or customer service experience preferred
• Ability to remain standing and move throughout the store
• Ability to bend, lift, carry, reach, and stretch regularly
• Ability to lift heavy boxes and access high shelves
• At least sixteen years of age

Bring customer service, cash handling, and merchandise support skills to Michaels' Toronto Downsview store as a Service Team Member.