Luxury Retail Operations Associate

Bring POS expertise and customer service skills to Harry Rosen as a part-time permanent Operations Associate in Toronto. Support clients, transactions, and store operations.

At Harry Rosen Cumberland, this Operations Associate role supports the store team across customer service, order fulfillment, and merchandise maintenance. You will process transactions, maintain client information, manage cash functions, and assist with service desk activities. The position also includes e-commerce and IST order picking, BOPIS operations, logistics tasks, inventory preparation, and visual support. Harry Rosen is a Canadian luxury menswear retailer with over 70 years of experience.

• Process client transactions accurately through the POS system
• Maintain client information, files, and service desk standards
• Pick e-commerce and IST orders to targeted rates
• Manage cash handling, registers, sales envelopes, and deposits
• Maintain merchandise presentation, stock levels, and inventory counts

• Minimum two years of customer-facing retail experience
• Experience with shipping, receiving, fulfillment, and inventory management
• Service desk experience providing exceptional customer service preferred
• Strong communication, multitasking, and teamwork skills
• Interest in technology supporting retail customer service

Apply your retail operations, POS, fulfillment, and customer service experience at Harry Rosen Cumberland in Toronto.