Sales Assistant

1 year ago Be among the first 25 applicants

• Book personal tours and update sales activity into the CRM database.
• Coordinate and occasionally conduct tours for prospects, providing them with a comprehensive view of our offerings and amenities.
• Coordinate lease signings for prospects and their families and address any concerns.
• Collaborate with the management team to ensure smooth transitions and accurate records for new residents.
• Support the RLCs in the preparation of relevant management reports and maintenance of pertinent records.
• Manage telephone inquiries for multi-home leads and convert to personal tour bookings, when possible.
• Maintains confidentiality of information relating to residents, family members, prospective residents, other staff members and Chartwell Retirement Residences.
• Participate in other related assignments as required.
• Assist the RLCs in acquiring and supporting prospects interested in booking tours, ensuring their needs are met and questions answered.
• May assist prospects in finding the right location within our facilities that aligns with their personal and financial requirements.
• Collaborate with RLCs to deliver on all sales initiatives and targets which may include business development.
• Assist RLCs with Chartwell’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence.
• Support the delivery of the business development plans and the property sales budget expenditures.
• Support RLCs in the analysis of reports to identify sales trends specific to the local community and residence.
• Provide support to other team members in the RLC’s absence.
• Keep abreast with updates regarding sales trends, new prospects, marketing events, and other related information.

• Book personal tours and update sales activity into the CRM database.
• Coordinate and occasionally conduct tours for prospects, providing them with a comprehensive view of our offerings and amenities.
• Coordinate lease signings for prospects and their families and address any concerns.
• Collaborate with the management team to ensure smooth transitions and accurate records for new residents.
• Support the RLCs in the preparation of relevant management reports and maintenance of pertinent records.
• Manage telephone inquiries for multi-home leads and convert to personal tour bookings, when possible.
• Maintains confidentiality of information relating to residents, family members, prospective residents, other staff members and Chartwell Retirement Residences.
• Participate in other related assignments as required.

• Assist the RLCs in acquiring and supporting prospects interested in booking tours, ensuring their needs are met and questions answered.
• May assist prospects in finding the right location within our facilities that aligns with their personal and financial requirements.
• Collaborate with RLCs to deliver on all sales initiatives and targets which may include business development.
• Assist RLCs with Chartwell’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence.
• Support the delivery of the business development plans and the property sales budget expenditures.
• Support RLCs in the analysis of reports to identify sales trends specific to the local community and residence.
• Provide support to other team members in the RLC’s absence.
• Keep abreast with updates regarding sales trends, new prospects, marketing events, and other related information.

• Grade 12 Diploma or equivalent.
• Post secondary education in a related field is considered an asset.

• Experience in data entry, customer service and working with seniors.

• Strong organization skills and attention to detail.
• Empathetic and caring interpersonal customer service skills.
• Effective communication skills (written and verbal).
• Ability to multi-task and results oriented in a pro-active busy environment.
• Knowledge of the community and surrounding areas.
• Computer literate with knowledge of related software programs (CRM).

• Work is…