Strategic Account Executive, Expansions

We believe conversations will become the #1 way to shop.

At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re‑engages customers across the entire journey. Conversational Commerce is the future of eCommerce, and we’re leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on‑brand.
• Experience: effortless shopping from chat to checkout.
• Re‑engagement: personal, 1‑1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of eCommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

The Account Management team is part of the Sales Team  focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross‑selling and upselling to our existing customer base. In this critical and highly cross‑functional role, you will be at the forefront of building out our Enterprise motion and your skills will be instrumental in driving revenue.

The Strategic Account Executive, Expansions role will manage a portfolio of 35‑50 accounts, focusing on driving growth and retention. Working closely with the Customer Success Manager (CSM), the AM will identify and capitalize on expansion across multiple products:
Automate, Convert, Voice.

Our Strategic Account Executive, Expansions, will lead some of our most important customer relationships across multiple international markets. This is a strategic and high‑impact role that combines the rigor of enterprise account management with the cultural fluency required to operate across English, Portuguese, Spanish, and German‑speaking regions.

You will be responsible for driving growth, retention, and influence within a portfolio of our largest global customers — organizations that shape the industries we serve. The scope is broad, the expectations are high, and the impact is direct: your ability to understand complex business environments and deliver tailored solutions will define our success in these regions.

This role is based in our Toronto hub, along side many of our top sellers and requires deep business acumen, adaptability, and leadership. We welcome experienced professionals ready to relocate and take on a challenge that bridges markets, languages, and strategies.

This is not a traditional sales or account management position. It’s a strategic role at the intersection of global business development and enterprise relationship management — one that requires analytical depth, cultural fluency, and exceptional execution.

You will be the bridge between our largest global customers and our internal teams
, ensuring that the nuances of language, culture, and business expectations translate into measurable success.

The role demands intellectual rigor, emotional intelligence, and international perspective — a combination that makes it both challenging and deeply rewarding.

• A proven track record managing large, complex enterprise accounts — ideally across several countries or languages.
• Exceptional communicator fluent in English, with working proficiency in French or Spanish is preferred.
• Deep commercial and operational understanding of SaaS, enterprise software, and customer experience technology.
• Strategic thinker with the ability to navigate ambiguity, influence at executive levels, and execute with precision.
• Naturally curious, globally minded, and comfortable operating at the intersection of multiple markets and cultures.
• A self‑directed professional capable of thriving in an environment that demands initiative, judgment, and cross‑functional leadership.

• Drive Account Growth: Identify and execute on upsell and cross‑sell opportunities, strategically…