Senior Account and Growth Manager Job Toronto area,Ontario Canada,Sales

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ACTIVE Network® Is On A Mission To Make The World A More Active Place By Connecting People To The Things They Love, Want And Need To Do. Are you passionate about the Mass Participation sector? Whether you are a runner, cyclist, triathlete, mud run hero or anything in between, are you looking to merge your passion for activities with a career in a world-leading technology company?

We are seeking a talented Senior Account & Growth Manager to be based remotely in the USA or Canada, proactively hunting for new business via phone, social media, Linked In, email, and face-to-face interactions, employing a balanced contact plan to generate prospects and convert them into bookings.

Once converted, the candidate will drive revenue through the successful management and growth of their assigned book of business. S/he will develop a business consultant relationship with prospects and existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business.

Senior Account & Growth Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals.

With a client base predominantly across the USA and Canada, we are looking for someone with previous SaaS experience, ideally with either participant or mass participation sports event organization experience, who can bring their passion for this space, marry this to our world-leading Event Management SaaS technologies, and make an immediate impact

Responsibilities:

Selling online the full scope of ACTIVE’s products and services

Proactively hunt for new business via phone, social media, Linked In, email and face-to-face, employing a balanced contact plan to generate prospects while building trust, loyalty, and solid long-term relationships with key decision-makers

Meet, present and pitch customers in person and remotely

Qualifying, building, and owning a predictable sales pipeline, including regular sales forecasting

Meet and exceed assigned quota targets

Coordinate all aspects of the sale from start to finish, including price and contract negotiations

Create and conduct customer presentations and proposals

Delivering the right solution for clients' evolving business requirements

Achieve monthly, quarterly, and annual booking quotas as outlined by management

Develop and maintain knowledge of competition and industry trends

Drive revenue & reduce churn risk through minimising customer attrition and increasing up and cross-sales to your base business.

Quote and sell software and services to existing customer accounts

Manage contract renewal for the assigned book of business

Identify root causes of client ‘pain points’ and issues

Liaise between teams to facilitate the resolution of technical issues

Early identification of at-risk clients and escalating potential risks or challenges to the manager

Handle messaging and objection handling with clients regarding technical issues

Requirements:

Proven experience and success in external client and/or project management, preferably in a software sales setting

Advanced communication (oral and written), objection-handling, and conflict management skills

Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft outlook, Excel, PowerPoint and Word preferred

Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences

Resourceful and able to adapt and respond quickly to change

Demonstrated ability to prioritize and multitask in a fast-paced, deadline-driven environment

Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision

Ability to collaborate as a productive and active team member


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