Senior Account and Growth Manager

Senior Account and Growth Manager

Join to apply for the Senior Account and Growth Manager role at Global Payments Inc.

We are seeking a talented Senior Account & Growth Manager to be based remotely in the USA or Canada, proactively hunting for new business via phone, social media, Linked In, email, and face‑to‑face interactions, employing a balanced contact plan to generate prospects and convert them into bookings.

Once converted, the candidate will drive revenue through the successful management and growth of their assigned book of business. They will develop a business consultant relationship with prospects and existing clients, identify product and client training gaps, ensure the delivery of quality customer and technical services, and resolve attrition issues to renew the client’s business.

Senior Account & Growth Managers are expected to drive continued market and competitive learning through research and customer outreach, and report findings to the team at regular intervals.

With a client base predominantly across the USA and Canada, we are looking for someone with previous SaaS experience, ideally with either participant or mass participation sports event organization experience, who can bring their passion for this space, marry this to our world‑leading Event Management SaaS technologies, and make an immediate impact.

• Selling online the full scope of ACTIVE’s products and services
• Proactively hunt for new business via phone, social media, Linked In, email and face‑to‑face, employing a balanced contact plan to generate prospects while building trust, loyalty, and solid long‑term relationships with key decision‑makers
• Meet, present and pitch customers in person and remotely
• Qualifying, building, and owning a predictable sales pipeline, including regular sales forecasting
• Meet and exceed assigned quota targets
• Coordinate all aspects of the sale from start to finish, including price and contract negotiations
• Create and conduct customer presentations and proposals
• Deliver the right solution for clients' evolving business requirements
• Achieve monthly, quarterly, and annual booking quotas as outlined by management
• Develop and maintain knowledge of competition and industry trends
• Drive revenue & reduce churn risk through minimising customer attrition and increasing up and cross‑sales to your base business
• Quote and sell software and services to existing customer accounts
• Manage contract renewal for the assigned book of business
• Identify root causes of client ‘pain points’ and issues
• Liaise between teams to facilitate the resolution of technical issues
• Early identification of at‑risk clients and escalating potential risks or challenges to the manager
• Handle messaging and objection handling with clients regarding technical issues

• Proven experience and success in external client and/or project management, preferably in a software sales setting
• Advanced communication (oral and written), objection‑handling, and conflict management skills
• Ability to leverage technology tools to fuel organization, efficiency, and productivity; advanced use of Microsoft Outlook, Excel, PowerPoint and Word preferred
• Highly skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
• Resourceful and able to adapt and respond quickly to change
• Demonstrated ability to prioritize and multitask in a fast‑paced, deadline‑driven environment
• Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
• Ability to collaborate as a productive and active team member

Mid‑Senior level

Full‑time

Marketing and Sales

Industries:
Financial Services, IT Services, IT Consulting

Location:

Toronto, Ontario, Canada – Salary: CA $70,000.00 – CA $85,000.00