Omni-Channel Retail Solutions – Director of Sales Montreal

Client recognizes that the way the retail world engages customers is shifting to an entirely new model. Such a change requires the creation of an evolved ecosystem, one that supports not only the customer, but also our clients and the technology behind the omni-channel engagement. Thus, they have developed a highly engaging business process that is the ultimate of omni-channel customer engagement solutions across your online and physical stores that will help increase your conversion metrics with your customers.

Their Mobile Suite – Mobile Applications for Customers and In-Store Staff – enables retailers to engage their customers in a fully bi-modal manner, combining mobile device in-store scan and pay functionality with recommendation advertising, and more. Their P.A.C.E. Omni-Channel Intelligent Automation Solution takes their clients into a new realm of omni-channel sales and marketing automation, while their Data Connectivity Professional Services create the platform on which their clients’ business ecosystem flourishes.

Although Client is an early stage high-growth company, it is a spinoff of an established 40-year-old company that has made the Branham 300 list of the Top Canadian ICT companies the last 3 years running.

Scope of Position

The Director of Sales will report to the Chief Customer Officer and will focus on closing new name accounts for the company. The ideal candidate will be a top-performer with a history of success selling software solutions to retailers. Your experience will allow you to easily identify top prospects and establish the critical multi-level relationships that will allow you to understand their specific business needs and position the company’s solution.

As such, this role will require extensive travel.

In addition, the Director of Sales is responsible for performing sales activities, to generate leads and qualified opportunities for the purpose of closing deals that will achieve revenue and gross margin targets. The Director of Sales will contribute to the company’s marketing plan, which will be structured to meet the organization’s business goals. The Director of Sales also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Competency Profile

Results Oriented

Focuses strongly on achieving agreed upon outcomes and ensures that key objectives are met;
Embraces a sense of urgency and drives issues to closure;
Aims to improve upon past performance;
Establishes aggressive personal targets and strives to achieve them.

Industry & Market Awareness

Seeks to anticipate and respond to industry and market changes/challenges by understanding key characteristics, issues and the factors driving them;
Aware of competitor’s products, services and position.

Customer/Client Orientation

Strives to provide customers/clients with personalized and efficient service;
Anticipates customers’/clients’ needs. Quickly follows up on customer/client contacts and complaints;
Monitors and acts on measures of customer/client satisfaction.

Drive

Adopts an energetic approach;
Works towards goals and willingly tackles demanding tasks;
Demonstrates capacity for sustained effort and hard work over long periods of time, even in the face of adversity.

Functional Tasks

• Responsible for lead generation of qualified prospects.
• Demonstrates technical selling skills and product knowledge in order to effectively present and close opportunities.
• Work with Senior Management formulate a sales plan and be a voice of the customer on where Client’s resources (sales, marketing, development, etc) should be prioritized to drive success.
• Develops annual business plan in conjunction with Sales Manager, which details activities to follow during the fiscal year, which will focus the Sales Associate on meeting or exceeding sales quota.
• Complete understanding of pricing and proposal models.
• Demonstrates the ability to carry on a business conversation with senior executives and decision makers.
• Sells consultatively, at all levels, and makes recommendations to prospects and clients of the various solutions the…