Repr. Des Ventes Non Itinérant, Financement Auto

TD Auto Finance – Internal Sales Representative (Toronto, Ontario, Canada)

Salaire: $52,700 - $74,400 CAD.

Horaires: 37,5 heures par semaine.

Description du poste: TD Auto Finance is a newly formed division within TD, bringing together the former Chrysler Financial business and TD Financing Services. This is an exciting opportunity to join a dynamic & rapidly growing business focused on providing a robust array of automotive financing options to meet our customers' needs as well as the needs of our dealer partners.

In Canada, we also finance recreational and leisure vehicles and serve the Prime and Non‑Prime auto market.

We aim to become North America’s #1 auto lender with over 2,500 people including external sales teams coast‑to‑coast and in‑house credit, funding, internal sales, loan administration, customer service, collections, recovery, and federated functions of risk management, technology, finance and human resources. Our offices are in Toronto & Mississauga, ON, Brossard, QC & Nanaimo, BC, and in the US in Farmington Hills, MI, Jacksonville, FL & Dallas, TX.

• Provide exceptionally high levels of service and use effective sales techniques on a transactional basis to position TD Auto Finance as the best choice for dealer customers.
• Employ effective business development & relationship management techniques to assist in meeting or exceeding established volume targets for the territory.
• Follow up on and provide dealer support for approvals issued within the assigned territory and effectively convey dealer and consumer benefits of TD Auto Finance’s program.
• Liaise with the credit department and funding department to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
• Design and implement a dealer contact cycle that ensures contact is made with each dealer within a specified period, coordinated with the Area Manager’s territory schedule, and flexible to provide increased frequency for targeted dealer accounts.
• Gather and maintain in TD Auto Finance’s CRM intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data.
• Monitor and look to increase TD Auto Finance’s registered dealer penetration in the assigned territory by maintaining accurate prospect and registered information in the CRM and by using targeted phone sales techniques.
• Monitor and look to increase TD Auto Finance’s submitting and funding dealer penetration in the assigned region through focused phone activity on targeted accounts and provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
• Oversee the overall relationship with each dealer account within the assigned territory to ensure positive and progressive relationships with each touch point at TD Auto Finance.
• Help prepare, validate and finalize new dealer sign‑up information. Communicate effectively with dealers in the assigned territory, department management and other originating departments.
• Communicate product and service changes, promotions and other TD Auto Finance information to dealer network in a timely and effective manner.
• Effectively communicate TD Auto Finance competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships.
• Develop and maintain strong knowledge of TD Auto Finance Credit & Funding policies and use that information to help communicate decisions and policy information to dealer customers.
• Carry out campaign assignments as outlined by department management.
• Effectively communicate market intelligence regarding the dealer network, competition, economic considerations, TD Auto Finance positioning and other pertinent data to the department management and to counterparts within the branch offices.
• Complete assigned reports for department managers and contribute to the success of the business and marketing department through personal efforts to enhance own knowledge and skills; assist others in achieving common goals and objectives and maintain a respectful, positive work environment.