Client Success Director in Mobility Technology

Shape the future of public transportation as the Client Success Director in Toronto, Canada. This role centers on fostering relationships with key stakeholders in transit agencies throughout the USA.

As a strategic leader, you will connect client needs with internal business objectives while managing complex transit technology initiatives. This highly visible role encompasses account strategy, managing escalated client communications, and acting as a trusted advisor within the organization. Successful candidates will find this position ideal for creating long-term impact in public sector mobility solutions.

Key Responsibilities:

• Build and sustain relationships with senior client leaders

• Develop long-term strategies for account growth

• Facilitate collaboration among internal teams for unified service

• Manage escalations and sensitive client communications

• Advise clients internally to advocate for their needs

Requirements:

• Experience in client success, account management, or consultancy

• Relevant background in technology or transportation sectors

• Working knowledge of public-sector organizations is ideal

• Strong leadership and strategic program management skills

• Excellent interpersonal and communication skills

Drive client success and transform public transportation initiatives with your expertise and strategic mindset.