Principal Relationship Manager ; HRO + Upmarket​/Gestionnaire principal; e) des relations ; HRO + Upmarket

ADP is seeking a driven and client-focused Principal Relationship Manager I (HRO + Upmarket) to support and grow key client relationships while delivering consistent value. This role is ideal for a relationship management professional who brings a strong foundation in account management, has a consultative mindset, and the ability to effectively engage stakeholders.

The ideal candidate brings 5+ years of experience in relationship management, with exposure to Human Resources (HR) or Human Capital Management (HCM) being considered an asset.

• Manage and support a portfolio of complex client accounts, building strong, strategic and trusted relationships.
• Identify client needs and contribute to the development of tailored solutions.
• Participate in problem-solving discussions, helping guide stakeholders toward effective outcomes.
• Support the execution of strategic account plans to drive client satisfaction, retention and growth.
• Identify new business opportunities and partner with sales and internal teams to help close and expand accounts.
• Engage with client stakeholders, including senior leaders, to support long-term relationship development.
• Collaborate cross-functionally to ensure alignment and successful delivery of client solutions.
• Demonstrate responsiveness and a sense of urgency in addressing client needs and opportunities.
• Utilize available tools, data and resources to support decision-making and client outcomes.

• Build strong working relationships with internal teams and stakeholders.
• Collaborate effectively with leadership to support client strategies and initiatives.