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SaaS Account Manager Position
Job Description & How to Apply Below
Pager Duty is on the lookout for an experienced Account Manager dedicated to managing a diverse portfolio of SaaS clients. This role emphasizes strategic account management to drive product adoption, renewals, and growth opportunities. You'll collaborate with cross-functional teams to ensure clients fully realize the benefits of our AI-driven platform.
Key Responsibilities:
• Ensure customer success through effective portfolio management
• Execute account strategies to enhance renewals and growth
• Present and negotiate multi-year renewal contracts
• Utilize analytics to monitor customer health and retention
• Work closely with internal teams for contract efficiency
Requirements:
• 7+ years of experience in customer-facing roles
• 4+ years of SaaS renewal management experience
• Proficiency with Salesforce and analytics tools
• Bachelor’s degree or equivalent knowledge
• Expertise in leveraging data analytics for account health management
Drive successful outcomes for Pager Duty’s customers with innovative SaaS solutions in Toronto.
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