Sales Support & Customer Service Coordinator

Job Title: Sales Support & Customer Service Coordinator

Reports to
:
Vice President, Commercial Sales

Date: September 2026

Category: Full Time - 3 Month Contract (With Extension)

Location: 1271 Tapscott Road. Currently Hybrid

Opportunity: This posting is for an Existing Vacancy

Compensation: $45,000 - $47,000

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS®are registered trademarks.

Reporting to the VP, Commercial Sales at our Scarborough Location this role involves the daily processing of all  web orders, answering in-bound sales and customer service calls, confirming freight quotes and providing sales and administrative support to the customer Service and Web Marketing teams.

We’re looking for a candidate who has experience in a high-volume order entry and customer service role, works well under pressure, believes in collaboration and is flexible with the ongoing demands of the role.

• Completing  web orders and shipping confirmations; reaching out to potential web customers whose transactions may not have been finalized
• Answering in-bound calls and responding to messages; providing timely and tailored product information to clients
• Providing exceptional customer service to ensure customer satisfaction and conflict resolution
• Processing returns and issuing credit memos
• Tracking customer service issues in CRM
• Processing orders for event-specific sales programs (Black Friday, Cyber Monday, Free Freight, etc.)
• Monitoring several reports including: open orders, unprocessed web orders, web orders not shipped & invoiced, opportunities and shipping priorities
• As part of the Commercial Sales Support and CSR team, providing (and receiving) account coverage
• Working pre-arranged stat holidays throughout the year
• Receiving cross-training on other key accounts

• Following up and selling to repeat customers and direct accounts and processing the in-bound orders for them
• Following up on leads assigned in CRM
• Sharing Reseller quantity discount information to clients who require large volume purchase rates
• Working with the Finance team to set up initial payment terms and successfully sell product into new accounts
• Providing support to the Merrithew Connect™ Marketing team on promotions and customer inquiries
• Recommending digital workout bundles based on seasonal calendar and customer feedback
• Helping to compile an FAQ list of questions regarding Merrithew Connect™ and being the point person for inbound customer inquiries and questions

• Assisting in developing/compiling information packages and sending promotional product orders
• Participating in trade shows, as requested, and following up with trade show leads
• Assisting with market research and competitive data analysis
• Keeping up-to-date account/lead information in CRM including up-to-date product and price lists
• Monitoring and preparing…