Job Description & How to Apply Below
The employee is expected to also focus on client retention and up-selling to the block of business assigned to the employee. client retention is a very important part of the employee’s duties.
The Account Manager Will
Manage and retain an assigned business block
Be a strategic thinker and able to offer innovative solutions
Network and build relationships
Ability to cultivate strong collaborative relationships with external and internal colleagues
Ability to cultivate a robust creditable relationship with clients
Liaise between the client and carrier to assist with handling of contentious claims and benefits related issues.
Work closely with the implementation specialist, sales consultants/broker, underwriter, client service specialist regarding the set-up of new groups.
Support the transitioning of clients to new carriers (AOR – Direct to Carrier Groups)
Conduct in person client service meetings with all new and existing groups
Conduct Plan Member education sessions when requested
Ensure necessary tools, benchmarking and renewal reports are prepared and delivered to clients
Ensure plan documentation adheres to collective bargaining agreements, as needed.
Develop communications required for plan sponsors and their employees where necessary
Participate in industry conferences, seminars, etc. to promote services and keep abreast of
industry trends and activities
Maintain deep knowledge of administration, including in house and carrier best practices, and liaise with implementation stakeholders as needed
Define service standards with clients and manage account lifecycle according to set service agreement/commitment
Ensure service standards are met and all deliverables are complete and client-focused
To be successful as an Account Manager with People Corporation, you will need:
Minimum 3 - 5 year’s experience in a client-facing role.
Ability to act as a Brand Ambassador or key liaison for cross-functional services associated with People Corporation
Strong understanding of the group benefits industry, including funding arrangements.
Completion or the ability to complete GBA and/or Life License Qualification Program
Excellent organizational skills and the ability to multi-task and prioritize in a fast-paced environment
A positive attitude and strong team player who works well with internal and external stakeholders
A solutions and results-oriented individual who demonstrates excellent problem-solving skills
The ability to meet deadlines and provide deliverables as identified promptly
Proficiency and comfort working with multi-channel technology
A valid driver’s license and vehicle
Time management- prioritizing tasks and responsibilities to ensure optimal productivity
Strong communication skills - must be able to articulate ideas, provide instructions and actively listen to team members and colleagues
What’s In It For You
Learn by working alongside our experts
Extended health care and dental benefits
A retirement savings plan with company contributions
A suite of Health & Wellness offerings
Mental Health programs and support for you and your family
Assistance for the completion of industry designations
Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource…
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