Account Manager, Ticket Sales, Service & Activation

About The PWHL

The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion on and off the ice.

The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion on and off the ice.

The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to Toronto Sceptres’ Season Ticket Members and customers. This role is a key contributor to the growth and success of the Toronto Sceptres and the broader league mission. The pay range for this position is $24.00 to $28.00 CAD per hour.

This posting is for an existing vacancy.

• Generate revenue through full season, half season, and group ticket packages.
• Prospect, identify customer needs, and drive ticket sales through a combination of outbound and inbound activity.
• Welcome and provide exceptional service to groups on game days while developing lasting relationships with group leaders.
• Lead group sales activations before, during, and/or after games, including ice rentals and game day experiences for large groups.
• Build and maintain strong relationships with key community members and organizations, including attending local relevant events and activities to represent the organization.
• Ensure timely, clear, and concise communications with Season Ticket Members, group leaders, and prospects.
• Efficiently lead targeted service campaigns including proactive touchpoint programs.
• Plan and execute member benefits including events, exclusive item deliveries, and member recognition opportunities.
• Respond promptly to member inquiries and provide support with all ticket-related needs.

• Bachelor's degree (BA/BS) or equivalent experience in customer service, sales, hospitality, retail, or sports/entertainment.
• Customer-focused mindset with the ability to build positive relationships and deliver high-quality service.
• Strong interest in ticket sales, fan engagement, and working in professional sports.
• Excellent verbal and written communication skills.
• Flexibility to work evenings, weekends, and home games as required.
• Available to work all home games in market, including evenings and weekends.
• This position is based in Canada. Applicants must be legally authorized to work in Canada on a full-time basis. The PWHL does not provide work permit sponsorship for this role.

• Prior experience in ticket sales, membership services, or fan engagement in a professional or collegiate sports setting.
• Familiarity with CRM platforms and ticketing systems.
• Demonstrated track record of meeting or exceeding sales goals.

• Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy.
• Professional integrity: demonstrated honesty, fairness, and respect.
• Commitment to accountability and ownership for actions and outcomes.
• Strong communication skills with the ability to listen and proactively share information to ensure quality outcomes.
• Collaborative approach that prioritizes League and team success.
• Creative mindset with the ability to think outside the box.
• Strong organizational skills with…