Key Account Manager — Loblaw & Shoppers Drug Mart

Own the commercial relationship and growth strategy for
Loblaw Companies Limited and Shoppers Drug Mart
, delivering profitable sales growth through strong customer relationships, strategic planning, assortment, distribution, promotion and execution.

• Own the Loblaw and SDM customer business plans and annual JBP
  .
• Build strong relationships with merchants and category directors and key customer stakeholders in Supply Chain.
• Deliver
  sales, gross profit and distribution targets
  .
• Develop customer-specific strategies across pricing, promotion, assortment, distribution and velocity.
• Lead annual and promotional planning, while managing/ensuring trade investment delivers strong ROI.
• Identify new listing, distribution and category growth opportunities.
• Analyze customer performance, including sales, GP, distribution, velocity, trade and promotional results, and turn insights into actions.
• Lead customer presentations, negotiations, and business reviews.
• Partner with Marketing on customer-specific brand and activation plans.
• Provide commercial assumptions and customer inputs to
  Demand Planning/Operations
  and proactively flag supply or inventory risks.
• Coordinate cross-functionally with Finance, Operations, Demand Planning, Marketing, Customer Service and Regulatory to deliver customer commitments.
• Own resolution of customer issues and ensure timely follow-through internally.

• Net sales vs. target
• Gross profit / margin
• Distribution and velocity
• New listings / incremental doors
• Trade spend and promotional ROI
• Forecast/input accuracy
• Customer relationship and JBP delivery
• Service level / issue resolution

• 5+ years CPG/retail account management experience.
• Experience managing major Canadian retailers;
  Loblaw/SDM experience strongly preferred
  .
• Strong commercial, analytical and negotiation skills.
• Experience managing customer P&Ls, trade investment and promotional programs.
• Ability to build senior customer relationships and influence cross-functionally.
• Strategic thinker who is equally strong at execution.
• Highly accountable, proactive and results oriented.