Suites Account Manager

Build premium client relationships with MLSE through strategic retention, personalized service, and creative engagement for a dedicated book of business. This contract role supports Premium Suites clients through email, calls, meetings, and events.

As an Account Manager, you will deliver a white glove experience while pursuing renewal targets and touchpoint KPIs. You will create engagement strategies for club spaces, maintain financial administration, and collaborate with MLSE stakeholders. The position supports annual department objectives and Ticketing team goals.

• Achieve renewal targets during annual retention campaigns
• Develop tailored in-person touchpoint strategies
• Provide service through email, calls, and meetings
• Maintain financial administration for assigned accounts
• Support gifting campaigns, game days, and events

• Post-secondary degree or three-plus years’ relevant experience
• Experience developing premium sales and service relationships
• Strong listening, communication, and relationship-building skills
• Salesforce knowledge is an asset
• Availability for evenings, weekends, and holidays

Apply premium service, retention expertise, and creative engagement skills to help MLSE deliver outstanding client experiences.