Account Manager, Service

Account Manager, Premium Service (1-year contract)# Careers## Account Manager, Premium Service (1-year contract)
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Hybrid:
Toronto, Ontario:
Full time:
Posted Yesterday:
JR0000916
** Powered by Passion. United by Purpose. Build for Impact.
** At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, Scotia Club, and Platinum Club.

Through MLSE Foundation and MLSE Launch Pad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.
* We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

*** Job Description
** As a member of our Premium Suites Team, you will be responsible for establishing relationships with a dedicated book of business and providing outstanding service while designing creative engagement and retention strategies. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.

** RESPONSIBILITIES*
* * Achieve or exceed account renewal targets during annual retention campaigns
* Develop in-person touchpoint strategies, tailored to your dedicated book of business and their club space experience
* Build internal relationships with MLSE stakeholders
* Achieve quarterly and annual touchpoint KPIs
* Provide best in class service through inbound and outbound engagement campaigns, completed through email, phone calls, and client meetings
* Support all other Premium Suites service initiatives and programs as the need arises including, but not limited to, Suite holder gifting campaigns, game day duties, and various events both in and out of venue
* Maintain up-to-date financial administration and balancing for your book of business
* Participate in strategic and innovative ideation to challenge the status quo
* Work in conjunction with the entire Ticketing team to reach department goals and objectives
* Participate in special projects periodically, to assist in achieving business goals  
**…