Security Coordinator - Pearson Airport

Join Indigo Park Canada – Leading the Parking Industry!
At Indigo Park Canada, we don’t just manage parking — we lead the industry. As Canada’s #1 parking operator, we oversee 1,300+ locations nationwide, providing services that go far beyond parking. From on‑street operations and digital mobility solutions to last‑mile logistics and urban space optimization, we are transforming how cities move.
We are currently seeking a Security Coordinator for our Toronto Pearson Airport location
. This role supports airport parking operations through surveillance monitoring, security investigations, incident reporting, and compliance activities, working closely with internal teams and external stakeholders.

• Collaborate with management to develop, implement, and maintain video surveillance policies, procedures, and best practices.
• Develop and execute action plans to prevent and reduce illegal or criminal activity, ensuring a safe environment for customers, staff, and airport operations.
• Conduct daily system and camera checks at the start of each shift to ensure all surveillance equipment is fully operational.
• Monitor surveillance systems to identify stolen vehicles, vandalism, suspicious behavior, or other criminal activity.
• Investigate stolen vehicle incidents by identifying entry and exit data.
• Review, extract, and distribute video footage and relevant customer or parker information to internal and external stakeholders, including Indigo Management, Peel Regional Police, and the Greater Toronto Airports Authority (GTAA).
• Maintain, update, and circulate the Stolen Vehicle Log to Indigo Management, Peel Regional Police, and GTAA as required.
• Maintain and verify the Vehicles of Interest (VOI) log across all parking facilities, providing monthly updates to Indigo Management and GTAA.
• Verify and reconcile towed‑out vehicle records on a monthly basis to ensure accuracy and compliance.
• Ensure the functionality and reliability of all surveillance systems and applications; report, track, and follow up on any system malfunctions or outages.
• Conduct daily facility inspections to identify Vehicles of Interest (VOIs) and address potential security risks.
• Respond to infraction notice inquiries daily, ensuring timely and accurate resolution.
• Compile incident reports, audit documentation, investigations, and operational summaries, maintaining detailed and accurate tracking logs.
• Conduct and support internal and external audits related to security operations, surveillance systems and compliance requirements.
• Distribute reports and logs to Indigo Management and other designated stakeholders.
• Provide operational support to the MDT team as required.
• Collaborate with internal teams to support facility safety, equipment functionality, and compliance with Health & Safety requirements.
• Prioritize and action all security‑related requests promptly, in accordance with established timelines and urgency levels.
• Follow up daily on all open investigations and pending requests to ensure resolution.
• Perform other duties as assigned to support airport security operations.
• Attend biweekly client meetings.

• Ability to work independently in an operational and office‑based environment.
• Must be able to work outdoors in all weather conditions as part of daily facility inspections.
• Must be able to walk parking facilities and stand for extended periods of time.
• Must be able to lift up to 20 lbs.
• Must be comfortable working in a fast‑paced airport environment.

• Post‑secondary education in Police Foundations, Criminology, Security, Law Enforcement, or a related field is strongly preferred.
• Experience in security operations, surveillance, investigations, or a related operational role.
• Strong understanding of incident reporting, compliance, and Health & Safety principles.
• Excellent attention to detail with strong analytical and investigative skills.
• Strong written and verbal communication skills.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to work independently while collaborating with internal teams and external stakeholders.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination.

Accommodations are available on request in relation to materials or processes.
We thank all applicants for their interest in this position. However, due to the high volume of applicants, we will only be contacting candidates selected for an interview. No agency or applicant phone calls, please.