Security Team Lead Sherway Gardens Mall; People & Culture

Overview - Job Skills / Requirements

Position: Security Team Lead

Site: Sherway Gardens Mall - 25 The West Mall, Etobicoke.

Averaging Agreement: Overtime is Averaging Agreement (AA) after 88 hours

Hours: Continental Days 09:30-21:30

Status: Full-Time Permanent

Pay rate: $21.52/hour

Internal Posting Date: February 11, 2026

Internal Closing Date: February 18, 2025

External Closing Date: February 25, 2026

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services.

Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shopper's delight.

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.

• Lead, coach, and support security officers during assigned shifts
• Conduct regular patrols and monitor all areas for safety and security risks
• Coordinate incident response, report writing, and escalation as needed
• Maintain positive relationships with mall tenants, guests, and law enforcement
• Ensure compliance with site policies, procedures, and applicable legislation
• Assist with scheduling, training, and performance management of team members
• Provide detailed shift reports and updates to management

• Must be willing and able to stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior security experience
• Experience in physical / mall security is considered an asset
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced environment

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today—daily pay available

MOAB Training
Use of Force
Valid G Licence

Paladin Security:
Making the World a Safer and Friendlier Place because we CARE! The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Cristina Paonessa

This is a Full-Time position 1st Shift
, Continental Days 09:30-21:30
.

Travel is not required.

Number of Openings for this position: 1