Security Training and Operations Team Lead

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** Range:
** 66,400. CAD
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* Job Description:

** We are ready to take this game to the next level and need someone passionate and responsible for the effective management and training of security personnel, ensuring that all officers are well-prepared to maintain safety and security across various shifts and locations. This role will focus on ensuring that security operations run smoothly, in line with corporate policies and regulatory standards.

The position also includes oversight of shift scheduling, incident response, and the development of training programs to equip security officers with the necessary skills and knowledge to manage different scenarios.
** YOUR ROLE IN THE GAME
** Reporting to the Manager of Corporate Security Services you will be empowered to implement strategies that enhance operational efficiency and ensure a safe environment. The role requires a highly adaptable individual who can work a variety of schedules, including weekends, nights, and holidays, across rotating shifts and multiple locations. The successful candidate will be available for all shift types (day, evening, and night) and able to respond to emergency on‑call needs as required.

This position involves direct supervisory responsibilities and demands a strong, consistent presence both in operational settings and training environments. A valid Ontario G driver’s license in good standing, along with access to a reliable vehicle, is required.
** Training & Development:
*** Design, develop, and deliver modern, engaging security training programs that apply adult‑learning principles, scenario‑based exercises, practical simulations, and interactive training technologies to build operational readiness.
* Conduct comprehensive training gap analyses to proactively identify deficiencies, emerging risks, skills shortages, and opportunities to strengthen and modernize the curriculum.
* Distribute, communicate, and reinforce updated safety, security, and training standards, ensuring all personnel remain informed, compliant, and aligned with corporate requirements.
* Maintain, administer, and continually update the Security In‑Service Training Platform; oversee training records to verify that all mandatory certifications, refreshers, and compliance requirements are completed on time.
* Ensure all training content remains current by integrating new legislation, regulatory requirements, industry best practices, and evolving security threats, update curriculum proactively in response to organizational and environmental changes
* Collaborate with internal business units and external partners to design and deliver security awareness initiatives and educational programs that effectively address organizational needs and operational realities.
* Support Management and Health & Safety by helping maintain the corporate Evacuation Program, including the delivery of training and practical instruction to enterprise evacuation teams to ensure effective emergency response.
* Evaluate training effectiveness through direct observation, participant feedback, performance assessments, and documented metrics; adjust content and instructional methods to continuously improve learning outcomes.
* Translate complex concepts, policies, and emerging security challenges into clear, practical training that security officers can apply confidently in day‑to‑day operations.
** Supervision:
*** Oversee day-to-day security operations across multiple shifts and sites, ensuring the safety of employees, guests, property, and assets.
* Coordinate with the manager and other business units to ensure alignment of security measures with operations.
* Lead, mentor, motivate and evaluate security team, addressing performance, disciplinary, or operational concerns.
* Oversee shift schedules, coordinate coverage, and requirements.
* Monitor, evaluate and approve incident reports, daily logs, and other officer activities.
* Serve as the primary point of contact during incidents requiring security intervention, ensuring a timely and effective response.
* Manage and direct staff during emergencies and non-emergencies, providing leadership and support to mitigate risks and resolve…