Loss Prevention Investigator

Summary

The Loss Prevention Investigator protects company assets by detecting and preventing internal and external theft, conducting investigations, and supporting store operations and inventory controls. The role monitors CCTV, performs POS audits, apprehends and documents incidents, and may testify in legal proceedings. The Investigator also supports shortage programs, emergency response, and compliance with privacy and safety policies.

Responsibilities

• Routinely patrol sales floor to observe and identify dishonest persons
• Monitor and dispatch via CCTV and maintain records of apprehensions
• Apprehend shoplifters and provide testimony at criminal proceedings as required
• Conduct periodic POS audits and analyze transactional reporting to minimize loss
• Lead internal investigations with confidentiality and follow up on audits to ensure compliance
• Support inventory counts, shortage programs, unsaleables, and respond to emergencies with appropriate reporting
• Ensure compliance with privacy, cyber security, and health & safety policies

Requirements

• College degree or equivalent
• 2-3 years of experience in a similar loss prevention or investigative role
• Training in kinesic interview techniques or other interviewing/interrogation methods
• Previous retail experience and strong attention to detail
• Standard First Aid and CPR; OPA Level II where required
• Maintain provincial guard license
• Fully bilingual in French and English