Security Concierge

Role Description

As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone who is self‑motivated, outgoing, detail‑oriented, and has great communication skills, as well as excellent organizational skills.

Shift

Schedule:

Tuesday to Friday 4:00 pm – 12:00 am, Saturday 12:00 pm – 12:00 am.
Site

Location:

Toronto, ON.
Compensation: $18.50 per hour.

• Identify and clarify residents’ needs and desires, answer questions, give directions and instructions.
• Remain calm under pressure and act quickly.
• Manage and screen messages.
• Schedule access for authorized vendors to provide services within units.
• Maintain guest privacy and organization reputation by keeping information confidential.
• Update job knowledge by participating in educational opportunities, maintaining two personal networks.
• Enhance department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Ensure all safety and access control procedures are followed and maintain a safe work environment.
• Provide protection to clients, residents and property of buildings we are contracted to serve. Provide assistance/support by answering customer inquiries and directing as required.
• Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building that could cause injury or loss of clients’ assets.
• Enforce clients’ rules, regulations, municipal, Ontario and Canadian laws and assist Police and Medical staff when required.
• Provide exceptional customer service to clients, customers, contractors and visitors to the client’s property.
• Perform routine property patrols of all levels of building, parking areas and perimeter and respond to emergencies and fire alarms.
• Follow up with daily documentation, daily occurrence log, incident reports and front‑desk software as required.
• Follow all on‑site procedures: employee handbook policies and procedures, training checklist, standing orders or standard operating procedures, client policies and First Service Residential policies.

• Must possess a valid Ontario Security License.
• High school diploma or equivalent preferred. Completion of college‑level courses with a concentration in business/hospitality or police/security foundations would be an asset.

• Must be able to lift 50 lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with clients to resolve issues and manage the business.

First Service Residential is an equal‑opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.