Security Dispatch - TD Centre
Job in
Toronto, Ontario, M5A, Canada
Listing for:
Paladin Security
Full Time
position
Listed on 2026-06-29
Job specializations:
-
Security
Site Security, Security Manager, Security Guard
Job Description & How to Apply Below
Position: Security Dispatch - TD Centre.
Overview
Job Skills / Requirements
Job Overview:
The TD Centre is one of Toronto’s premier commercial properties located in the heart of the financial district, supporting a large population of tenants, employees, and visitors each day.
As a Security Dispatcher
, you will be at the center of daily operations, coordinating communication between security teams and ensuring timely response to incidents across the property. This role requires strong situational awareness, clear communication, and the ability to manage multiple priorities at once while supporting safe and efficient operations throughout the site.
Key Responsibilities:
Monitor radio channels, phones, and security systems to receive and respond to incidents in real timeDispatch security personnel to alarms, service requests, and incidents across the propertyMaintain ongoing communication with guards, supervisors, and leadership teamsReceive, assess, and prioritize incoming calls to ensure timely and appropriate responseTrack active incidents from start to resolution, providing updates as requiredMaintain accurate logs, incident reports, and daily activity recordsEscalate incidents to supervisors, emergency services, or management when necessarySupport coordination during emergencies including medical incidents, thefts, disturbances, and evacuationsAssist with monitoring CCTV and other systems to support response effortsEnsure all communication is clear, professional, and in line with site proceduresWork closely with the team to maintain smooth daily operations in a high-volume environmentPrerequisites:
Ability to obtain a Security License in the province of Ontario.Valid First Aid & CPR Level C from a WSIB approved provider.Emergency Management Certification.Crisis Intervention Training.Minimum three (3) years of security experience in a supervisory, dispatch, or team lead capacity within a large-scale commercial or industrial environment.Proficiency with site-specific security infrastructure, including Lenel OnGuard access control, Key watcher key management systems, and Avigilon Control Center (ACC) surveillance software.Strong leadership, communication, and decision-making skills required for a high-volume, dynamic environment.Ability to remain calm and effectively manage complex incidents under pressure.Strong report writing, documentation, and operational oversight skills.Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the positionLegally authorized to work in CanadaPlease be aware:
The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
Why choose Paladin?
Opportunities for training and professional developmentCompetitive salary and benefits package.Free UniformsSecurity license reimbursementDry cleaning & hemming/tailoring allowanceAdditional perksWork today, get paid today!Education Requirements (All)
College/University Education
Certification Requirements (All)
Valid G Licence
Valid Ontario Security License
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